Apply For the Sears Customer Feedback Survey

Apply For the Sears Customer Feedback Survey

  1. Open the website www.searsfeedback.com and answer the following questions in order to complete the survey.
  2. Enter the sales check number of 12 digit from your receipts below. (Window given to enter the number)
  3. Based on your store visit today, how likely are you to recommend Sears to a friend or colleague? (Scale: 0-10, 0=Not at all likely, 10= Extremely likely)
  4. What is the reason for your rating?
  5. How friendly and courteous was the associate who helped you?
    • Not at all
    • Expected better
    • Average
    • Very helpful
    • Outstanding
  6. How would you rate your checkout experience today?
    • Very poor
    • Poor
    • Average
    • Above average
    • Outstanding
  7. At the end of the survey, a statement thanking the customer is displayed which is “Thanks, to record your response please hit the Submit button below”. Click the next button after completing the survey to submit it.
  8. If the feedback is not satisfactory a message is displayed in which sears team apologizes for not satisfying the customer. You can check the Yes, I would like to be contacted option if you want the sears customer care team to contact you. Checking this statement is optional.
  9. If you checked the statement mentioned in step 8, provide the following personal information in order to be contacted:
    • Name
    • Email address
    • Phone

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