Participate In Petsmart Survey And Give Your Feedback

Participate In Petsmart Survey And Give Your Feedback

  1. Open the website www.pesmartfeedback.com.
  2. Petsmart website displays a welcoming message on the main page of survey as under:

Welcome to the Petsmart Customer Satisfaction Survey. We value your candid feedback and appreciate you taking the time to complete our survey.

  1. Enter the 16 digit PIN number printed on your survey invitation.
  2. Petsmart has multiple surveys. To ensure you are receiving the correct survey, please select the web address below that is printed on the receipt you received. Click Start button.
  3. Upon completion of this survey you will be given a validation code that can be used to redeem the offer printed on your receipt.
    • Are you a PetSmart employee?
    • Please indicate your age
    • Did your pet(s) stay overnight?

Note: Select one option by scrolling down the option in window for each question stated above.

  1. Who was this service for?
    • Dog
    • Cat
    • Both
  2. Did your pet(s) attend PetSmart Doggie Day Camp?
    • Yes
    • No
  3. Thinking about PetSmart PetsHotel…
  4. Please rate your overall satisfaction with your experience at this PetSmart.

Scale: Completely satisfactory to completely dissatisfied

10.For the following questions, please think about your PetSmart PetsHotel experience, please rate your satisfaction with…

  • The ease of making a reservation. If this does not apply, select N/A.
  • The overall cleanliness of your pet(s) at the time of pick-up considering odor, appearance etc.
  • The speed and efficiency of pet drop-off.
  • The friendliness of the PetsHotel/ Doggie Day Camp employees.
  • The cleanliness of the PetsHotel/ Doggie Day Camp area.
  • The care your pet(s) received during the visit.
  • The thoroughness of the pre-screening process, such as checking for fleas, ticks, other physical issues or aggressive tendencies. If your pet was not pre-screened, select N/A.
  • The interaction you had with the PetsHotel/ Doggie Day Camp employees.
  • The knowledge of the PetsHotel/ Doggie Day Camp employees.
  • The pet accommodations.
  • The way the PetsHotel/ Doggie Day Camp employees interacted with your pet.
  • The speed and efficiency of pet pick-up.
  • The value you received for the price you paid.

Scale: Completely satisfied to completely dissatisfied

11.Thinking about the PetSmart PetsHotel…

  • Did you experience a problem with this service?

i.      Yes

ii.      No

  1. Thinking about the PetSmart PetsHotel, what is likelihood that you will…
    • Use this PetSmart service again in future?
    • Recommend this PetSmart service to a friend or family member?

Scale: Definitely will to Definitely will not

  1. Thinking about the PetSmart PetsHotel…
    1. Did you receive a Pawgrass Report following your pet’s stay?

i.      Yes

ii.      No, and it wasn’t offered

iii.      No, but I asked not to receive it

  1. Did you bring any personal belongings for your pet’s stay (e.g., toys, leash, etc.)>
    • Yes
    • No
  2. Thinking about the PetSmart PetsHotel, please indicate how much you agree or disagree with the following:
    • I felt comfortable leaving my pet at PetSmart.
    • The PetsHotel/ Doggie Day Camp employees made me feel welcome.
    • The PetsHotel/ Doggie Day Camp employees understood my pet’s needs.

Scale: Agree completely to Disagree completely

  1. Thinking about the PetSmart PetsHotel…

Please tell us why you were less than completely satisfied with your recent experience. Please be as specific as you would like.

  1. Was this your first time using this PetSmart service?
    • Yes
    • No
  2. Was PetSmart your first choice for boarding?
    • Yes
    • No
  3. Have you used another professional overnight service besides PetSmart’s PetsHotel in the last year?
    • Yes
    • No
  4. With the exception of locating a PetsHotel, did you research the service on PetSmart.com prior to booking your pet’s reservation?
    • Yes
    • No
  5. Would you like to provide PetSmart with your email address to contact you about future promotions and research?
    • Yes
    • No
  6. At the end of the survey, a validation code is displayed. Write this code on your receipt.

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