J.C. Penney Company Inc. is an American retailer company which offers branded clothing goods to men, women and children at discounted rates. It also offers furnishing products at retailed rates. The company currently has more than a 1000 outlets and displays a number of local, national and private brands on its shelf. The official page of this company shows exclusive offers and discounted rates and also displays pictorial icons of the categories of products which can be shopped on this website.
J.C. Penney has started a customer satisfaction survey to see the feedback of customers about their performance. This survey can be taken using the following steps:
- Open the website where survey can be taken that is www.jcpenney.com/survey
- Enter the 22-digit access code written on your J.C Penney receipt. Click the start button to proceed to survey. If you are a JC Penney associate, you will not able to participate in this survey.
- Answer the survey questions in accordance with instructions given with each question and provide your suggestions to improve this company’ s performance. This may include performance of the staff members or quality and reliability of products.
- Customers have an option of taking this survey in Spanish by clicking the “haga clic aqui” link at start of the survey.
With the platform of J.C. Penney, customers can now shop products of Royal Velvet, Disney, Sephora, StyleWatch and many other famous brands under one roof. The shopped products will be added in customers’ bag on his account and shipped to him depending on his distance from the nearest branch. Customers can track their order to find out the progress of shipment process. The company has also designed an online application which can be installed in cell phones (Iphones and Android based phones) to give a remote access.