Dollar Tree Feedback Survey

Dollar Tree Feedback Survey

To participate in this survey, open the website www.dollartreefeedback.com. Answer the following questions in order to complete the survey.

  1. Select your language: English/ Espanol/ Francais
  2. Please select the type of receipt you have
  • I have a survey code
  • I do not have a survey code

3. To ensure your feedback makes it to the location you visited, please enter the following information from your receipt:

  • Store Number
  • Total Amount Spent
  • Date of Visit
  • Time of Visit
  • Thinking about the Dollar Tree store you visited, please rate the following aspects of your experience at this store.
  • Overall, I was satisfied with my experience at this Dollar Tree.
  • Dollar Tree offers great value for the money.
  • Dollar Tree is a fun place to shop.
  • I am likely to recommend this Dollar Tree store to a friend or colleague.

4. Based on your feedback, we could have done better. Please leave us any suggestions on how we can do better next time.

5. Thinking about the Dollar Tree store you visited, please rate the following aspects of your experience at this store. (Options: Strongly Disagree/ Disagree/ Neither disagree nor agree/ Agree/ Strongly agree)

  • The store has a great selection of products to choose from.
  • The product(s) I was looking for were in stock.
  • The products were well-displayed and easy to see.
  • The products were well-displayed and easy to see.

6. What was the primary reason the store was not easy to shop?

  • The aisles were cluttered/too narrow
  • Shopping carts / baskets were not available
  • Products on the shelves were cluttered / disorganized
  • No signage / signage was not helpful
  • Other

7. Thinking about the Dollar Tree store you visited, please rate the following aspects of your experience at this store.

a. The store was clean and tidy.

  • Strongly Disagree
  • Agree
  • Disagree
  • Neither disagree nor agree
  • Strongly agree

b. Checkout was quick and efficient.

  • Strongly Disagree
  • Agree
  • Strongly agree
  • Disagree
  • Neither disagree nor agree

c. Employees were attentive to my needs.

  • Strongly Disagree
  • Agree
  • Strongly agree
  • Disagree
  • Neither disagree nor agree
  • Not Applicable

d. Employees were friendly & welcoming.

  • Strongly Disagree
  • Neither disagree nor agree
  • Agree
  • Disagree
  • Strongly agree
  • Not Applicable

8. On your last visit, did anyone “go above and beyond” your expectations by doing something special to make your visit great?

  • Yes
  • No

9. Please tell us what they did that impressed you.

10. Thank you so much for taking our survey. We appreciate your thoughts and suggestions and will use this information to improve the Dollar Tree customer experience.

Would you be willing to answer a few more questions?

  • Yes
  • No

In case if Yes is selected as an answer, the following questions are asked:

11. Please tell us a little about yourself. Don’t worry! This information will be used for classification purposes only. All of your responses are confidential and we never give your information to other companies.

a. Please tell us your gender.

  • Female
  • Male
  • Prefer not to answer

b. Please select your ethnicity.

  • African American or Black
  • Asian
  • Caucasian or White
  • Hispanic or Latin Origin
  • Native American Indian or Alaska Native
  • Native Hawaiian or Pacific Islander
  • Other
  • Prefer not to answer

c. Please tell us your age.

  • Under 18
  • 18-24
  • 15-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to answer

d. Please tell us your annual household income.

  • Under $30,000
  • $30,000 to $59,999
  • $60,000 to $89,999
  • $90,000 to $119,999
  • $120,000 to $59,999
  • $120,000 or greater
  • Prefer not to answer

12. Please answer the following questions.

a. Is this your first visit to this Dollar Tree?

  • Yes
  • No

b. In the past month, how many times have you visited each of the following stores?

  • Big Lots
  • Walmart
  • Kmart
  • 99Cents Only
  • Walgreens
  • CVS
  • Family Dollar
  • Dollar General
  • Dollar Tree

At the end of the survey, a system generated thanking message is displayed and the user is asked whether he wants to get notified for future surveys, special promotions or offers.

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